Four Levers Driving Organic Same-Store Growth
The Second Annual Leadership Summit. Nine operators went on the record with real numbers — and it's all here, free.
No email. No form. No gate.
Heartland · Affordable Care · Sage · DCA · Riccobene · Tally
That gap is where value quietly disappears. Most operators try to close it by spending more. These four levers are the other path.
Every operator is told AI will transform their business. Far fewer are shown how.
Growth has to come from the locations you already own.
Proof takes a two-year experiment. Only the biggest groups can afford one.
Their results — and the one move each said returns $100,000 of EBITDA in a year.
In one year, by one outbound team.
Jeremy Stroud, Heartland Dental
By retraining assistants, not doctors — measured in their worst practices.
Dr. Cindy Roark, Sage Dental
From cleaning up credit balances. No new patients required.
Peter van Riper, Tally
Demand you already paid to create.
Heartland Dental, pre-support baseline
Four levers. Nine operators. Real numbers.
Marketing in the Age of AI
Patients now send AI agents to call your contact center. If your team can't hand over pricing and availability on demand, the agent doesn't book.
Patient Access in the Age of AI
Answer rates ran 60–70% at the practice level. A dedicated outbound team recaptured 60,000 patients that would have been lost.
AI-Enabled Case Acceptance
Two years of convincing doctors got nowhere. Retraining the assistants lifted production per patient about 29% — in the worst practices, not the best.
AI-Driven Revenue Cycle
Credit balances run about 5% of revenue, and roughly 85% aren't real refunds. Cleaning them up drops straight to the bottom line.
At some point, all of us are going to be an AI company — hopefully letting humans flourish because of it.
Amol Nirgudkar · Co-host, Healthcare 100
All four conversations, unedited.
About 35 minutes each. Start with the lever you need.
Marketing in the Age of AI
Sherianne James · Jenn McClain
Patient Access in the Age of AI
Lorri Detrick · Jeremy Stroud · Amol Nirgudkar
AI-Enabled Case Acceptance
Dr. Cindy Roark · Dr. Trey Mueller · Dr. Tim Quirt
AI-Driven Revenue Cycle Management
Peter van Riper
The left pages are theirs. The right pages are yours.
- Insights and direct quotes from all four panels
- The $100K Monday play from every panelist
- A scorecard to commit to your own four moves
No email. No form. No gate.
What one move returns $100,000 of EBITDA inside a year?
We asked every panelist. Their answers are in the workbook.